Returns & Exchanges Policy

At Northline Express, we want you to be completely satisfied with your home and hearth purchases. If an item doesn't meet your expectations, you can return it within 30 days of delivery in its original, unused condition.

1

Initiate Your Return

Log into your account or use our Guest Return portal to provide your order number and email address to start the process.

2

Print Your Label

Once approved, download and print your prepaid shipping label and the included return authorization slip.

3

Pack Securely

Place the items in their original packaging, ensuring all hardware and manuals are included to avoid restocking fees.

4

Drop Off and Refund

Drop the package at any authorized carrier location; your refund will be processed within 5-7 business days of receipt at our warehouse.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing